The Grievance Officer
Supriya Mandal, Grievance Officer.
Postal address: Supriya Mandal, Siliguri, West Bengal 734003, India.
A published email address is not available yet. Please use the grievance form below, or write to the postal address above.
Working hours: Monday to Saturday, 10:00 to 18:00 India Standard Time.
Process and timelines
- We acknowledge your complaint within 24 hours.
- We resolve ordinary complaints within 7 days.
- For specified complaints about intimate imagery or impersonation, we act within 2 hours of a valid complaint.
- For lawful government or court orders, we act within 3 hours.
What to include in a complaint
- Your name and a way to reach you.
- What the problem is, in your own words.
- The link or slug of the content, if your complaint is about a published work.
- Any other detail that helps us find and understand the issue.
You will receive a reference code when you submit either form below. Keep it to follow up.
Raise a grievance
Use this form for a complaint or grievance. It reaches the Grievance Officer.
Report published content
Use this form to report a specific public reading page by its link or slug, for example content that breaks the Acceptable Use Policy or the AI Content Policy.